FAQs

Frequently Asked Questions

Shopping with The Online Jewellers is extremely secure and safe. We only provide payments through Paypal to add to this security.

Delivery will take about 3-5 working days. Unless you have chosen and paid for a first class next day deliver.

Payment
We accept the Paypal as our preferred method of payment.
Orders will only be dispatched once payment has been received in full.
Please pay within 3 days of ordering.
Shipping
We offer Free Delivery for all UK deliveries on all our  product.  £15 for non-Uk orders. 
Your item will be carefully packed and dispatched within 24 hours of receiving payment.
Most items will be posted out the same working day if payment is received before 1pm.
We use Royal Mail 2nd Class or Special Delivery depending on the value of your order.
All orders over £50 will be supplied with a tracking number. We use Royal Mail International Tracked & Signed for all non-UK purchases.
Please see above for postage prices.
Please note, we do not accept responsibility for any charges incurred by Customs.
Returns
If you are not happy with your item please return in the original packaging within 14 days.
Goods must be returned carriage paid.
Refund of purchase price will be refunded by the same method as the payment was made.
Postage and packaging will not be refunded.
If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 14 days and we will give you a full refund or replacement Inclusive of postage and packaging.